SiteSignal Refund Policy

1. Operator and coverage

This policy applies to SiteSignal purchases from NetCoreSolutions.com LLC (NetCore Solutions), NetCoreSolutions.com, PO Box 61, Plainfield, IL 60544, as identified in the Terms of Service.

Nothing in this policy limits a refund, payment-dispute right, or other remedy required by law. Separate consulting engagements have their own written payment and refund terms.

2. What you buy

Any included AI follow-up questions and their limits are shown before you buy. Neither product is a subscription. Prices are in U.S. dollars; any taxes and the total are shown before payment. Later price changes do not reduce credits you already bought or change completed purchases.

A failed, canceled, or clean scan with no findings does not use a credit and cannot be bought as a single report. You may buy a 10-pack before you have any eligible scans.

Credits belong to your verified account, do not expire, and have no inactivity fee. They are not a promise of unlimited use, permanent report hosting, or that the Service will run forever. They cannot be transferred or exchanged for cash except as this policy or the law allows.

3. Refunds within 14 days

Ask for a refund within 14 calendar days after purchase:

• Single report ($5.00): We refund when the report was not delivered, has a material error, was charged for a scan that didn't qualify, or is materially different from what we described. A report that correctly identifies a problem does not guarantee that a particular change will fix it. Changing your mind after the report is delivered is not by itself a refund reason, though we may make an exception.
• Unused 10-pack ($39.99): If you have not used any of the 10 credits, you can get a full refund. A refund cancels all 10 credits.
• Used 10-pack: Once any credit in a pack has been used, the pack is not refundable as a whole and we do not give partial refunds for the remaining credits. Your remaining credits stay in your account and never expire. A report made with a credit is covered by Section 4 if something is wrong with it.

4. Reports that weren't delivered or have a problem

You may ask us to review a report that was not created, was charged or redeemed against a scan that didn't qualify, has a material error in the promised checks, or does not provide the benefits you paid for.

For a delivered report, contact us within 14 calendar days after that report first becomes available, even if you bought its credit earlier. For a report that never becomes available, contact us within 14 days after we tell you delivery failed; if we never tell you, the window does not start just because you bought a pack a while ago. Duplicate or unauthorized charges and legally required remedies are not limited by these windows.

We may offer a correction or a new delivery first. If we confirm a problem, we will refund the $5.00 single-report charge, or, for a report made with a credit, put that credit back in your account. If we cannot fix a confirmed delivery failure within 30 days after you ask, we will give you that refund or credit rather than leave it pending.

We may ask for your purchase reference and a description of the problem. Do not send passwords or unnecessary sensitive information.

5. Rechecks, including a free recheck if your fix doesn't work

Each paid report includes one recheck of the original findings, requested within 7 calendar days after the report becomes available. A recheck covers the same website and the same scope as the original scan.

Free recheck if a fix doesn't work. If, within 14 days after your purchase, you fix a finding using our guidance and a recheck still shows that finding, contact us and we will give you a free recheck of that finding, even if your included recheck is used up or its 7-day window has passed. This free recheck is our remedy for a fix that didn't work; it is separate from the refund rules in Sections 3 and 4.

If we delay a recheck you asked for on time, that delay does not cost you your recheck. A refund request made within its window stays on time while we investigate or run an agreed recheck.

6. How refunds are paid

Refunds go back to your original payment method where possible, or another lawful method we agree on. A refund never exceeds the amount you actually paid for the affected item plus any refundable tax. We do not charge a refund fee.

We aim to reply to requests within 5 business days and to start approved refunds within 10 business days after approval. Your bank or card issuer may take extra time to show the credit. These targets do not extend any legal deadline.

7. What a refund or payment dispute changes

When a 10-pack is refunded, its unused credits are canceled. Other purchases are not affected.

If you open a payment dispute (chargeback), we pause new paid actions linked to that payment, such as new AI follow-up questions, a new "Need help?" contact draft, a new recheck, or a new "email my PDF" request. Unused credits from a disputed pack are canceled. If the dispute is later decided in our favor, contact us and we will review restoring affected credits or benefits case by case.

Existing report content, conversation history, and PDFs stay available for their normal retention periods, unless a security reason, a deletion request, or the law requires otherwise. A refund or dispute does not restart the retention clock. Copies that were downloaded or emailed cannot be recalled.

8. Account closure, discontinuation, and unused credits

If we permanently stop offering the paid Service, or close your account for our own convenience, we will refund unused purchased credits at their share of the price you paid ($39.99 ÷ 10 per unused credit, plus any refundable tax) and handle undelivered paid benefits under this policy. We will give reasonable notice and a chance to download reports where practical.

If you ask us to close your account, we will explain what happens to remaining credits before closing it. We do not silently erase paid credits just because you asked for deletion. Limited payment and entitlement records may remain as described in the Data Retention Policy.

Suspension for suspected misuse does not automatically forfeit all prepaid funds. Any final decision will consider the transactions involved, any proven breach or fraud, and applicable law.

9. Contact and records

Send refund and recheck requests to admin@netcoresolutions.com or use the NetCore Solutions contact form linked from SiteSignal. Include your purchase email and transaction reference if you have it. Contacting us first may help solve the problem faster, but it does not waive your lawful payment-dispute rights.

The Data Retention Policy explains our 7-year payment records and shorter report retention. A refund does not delete required accounting records.